Data protection
Notes on data protection
1. We are responsible for your data As a visitor to www.losheim-saarschleifenland.de, you expect not only tourist highlights, but also a high level of quality in the processing of your personal data. We are responsible for handling your data, which we process in accordance with your wishes and the provisions of German and EU data protection laws. We only process your personal data if this is permitted by law or if you have given your prior consent. We are Saarschleifenland Tourismus GmbH, Torstraße 45, 66663 Merzig (email: tourismus@saarschleifenland.de) and our service providers who process your data on our behalf for the purposes specified below (hereinafter referred to as ‘we’). Our service providers include IT service providers, file and internet hosts, printing companies, letter shops, payment and web analysis service providers. Our service providers are prohibited from processing your data for purposes other than the specific order. Our service providers who enable the display of the website and its functions also include Amazon Web Services, Inc., 410 Terry Avenue North, Seattle WA 98109, United States (‘Amazon’) and Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). Amazon and Google have submitted to the EU Privacy Shield, which, according to the EU Commission, provides sufficient guarantees for an adequate level of data protection when processing data in the USA (certificate available at:https://www.privacyshield.gov/participant?id=a2zt0000000TOWQAA4 or https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI). Transparent and lawful processing of your data is very important to us. Therefore, the following information is intended to let you know at all times what personal data is collected during your visit to our website and when you use our services and offers, and how we process your data.
2. How secure is your data?
We take technical and organisational security measures to protect your personal data against accidental or intentional manipulation, loss, destruction or access by unauthorised persons and to ensure the protection of your rights and compliance with the applicable data protection regulations of the EU and the Federal Republic of Germany. The measures taken are designed to ensure the confidentiality, integrity, availability and resilience of the systems and services in connection with the processing of your data on a permanent basis and to restore them quickly in the event of a physical or technical incident. This also includes the encryption of your data. All information you enter online is encrypted using at least SSL technology (Secure Socket Layers SSL, RSA 1024 bit, RC4 -256 bit) and only then transmitted to our servers. Our data processing and security measures are continuously improved in line with technological developments.
3. Our data protection officer If you have any questions about data protection or data security, you can contact our data protection officer by email at p.klein@merzig-wadern.de or by post at Saarschleifenland Tourismus GmbH, Peter Klein, Torstraße 45, 66663 Merzig.
4. What personal data is processed? Personal data is any information relating to an identified or identifiable person. This includes, for example:
Address data: Name, postal address, email addressTelecommunications data: Landline, mobile phone number, email addressBooking and purchase data: Requested, booked/ordered service, category, period or quantity, prices, service provider, payment method, data on any fellow travellersFinancial data: Bank account details, credit card details, PayPal transaction data
5. What is mandatory information? If certain data fields are designated as mandatory information or mandatory fields during the collection process and are marked with an asterisk (*), the provision of this data is required by law or contract, or is necessary for the conclusion of the contract, the desired service or the specified purpose. Provision is at your discretion. Failure to provide this information may result in the contract not being fulfilled, the desired service not being provided or the specified purpose not being achieved. 6. What is your data used for? a. Contact enquiries We process your details to respond to your contact enquiries (Art. 6 (1) (b), (f) GDPR), either directly, through service providers or by forwarding them to the respective service provider (accommodation, leisure provider, etc.). The provision of address data or telecommunications data is necessary in order to process your request and respond to it via the desired communication channel. We and, if applicable, the respective service provider will store the information from your contact enquiry for a further six months after responding to the enquiry, in case of further enquiries, unless it must be stored for longer due to legal retention obligations (see, for example, the storage period for purchases, bookings and contract-related enquiries below).b. Bookings, purchases When you make a booking or purchase or submit other contract-related enquiries, we initially process your personal data (address data, telecommunications data, booking and purchase data, financial data if applicable) for the purpose of processing and handling the booking, order or other contract-related enquiry and, if necessary, for billing and payment processing (Art. 6 (1) b GDPR).When booking or purchasing services from third parties, we will transfer your details to the respective service provider as specified in the offer, who will process the details for the same purposes. Insofar as data is marked as mandatory, it is required for the processing or execution of the corresponding contract or for billing purposes. We or the service providers will store your data relevant to the booking, order or other contract-related enquiry and the associated documents (e.g. commercial letters, invoices) in accordance with the statutory requirements after conclusion of the contract in accordance with the statutory provisions for six years (Section 257(4) of the German Commercial Code (HGB), Art. 6 (1) c GDPR) or ten years (§ 147 (3) AO, Art. 6 (1) c GDPR).c. Advertising, postal advertising and customer analyses We process your personal data from bookings and purchases (address data, booking/purchase data) for postal advertising with tourist information and offers from the region; in order to be able to send you suitable information, we also carry out internal marketing and customer analyses (Art. 6 para. 1 f GDPR). Email newsletter With your consent, we will send you our newsletter with tourist information from the region by email (Section 7(2)(3) UWG, Art. 6(1)(a) GDPR). You can, of course, withdraw your consent at any time with future effect. To obtain your consent to our email newsletter, we use the double opt-in procedure online to prevent our newsletter from being sent to email addresses of persons who have not requested it. We will send you a confirmation request by email and will only start sending our newsletter after you have confirmed your consent. Your IP address will also be recorded and stored for documentation purposes (Art. 7 para. 1, Art. 6 para. 1 c GDPR). Storage period for advertising We store your data collected for advertising purposes for as long as the advertising purpose continues or until we receive your revocation of consent or your objection to the processing of your data for advertising purposes (see section 7).d. Display of web content and functions Furthermore, we process data generated during the use of our website for the purpose of displaying the content you have requested and for the execution of the functions you have selected (Art. 6 para. 1 b and f GDPR). e. Ensuring system security Finally, each time a user accesses a page from our website, data about this process is temporarily stored and processed in a log file (Art. 6 para. 1 f GDPR). This includes: Category or type, name and URL of the file accessed,Date and time of access,Amount of data transferred,Notification of whether the retrieval was successful,The access method/function requested by the requesting computer,A description of the type of web browser used with further information about the system,IP address,Website from which access was made.The temporary storage of this so-called server log data is necessary for technical reasons to provide the service and thereafter to ensure system security. The data will be anonymised by shortening the IP address after seven days at the latest, unless and to the extent that there are indications of possible system errors, attempts at unauthorised access or other hacker attacks and longer storage is necessary for further clarification, technical elimination of the problems and/or legal prosecution. Any other evaluation of this data is carried out anonymously for statistical purposes. Change of purpose Should we change the purposes of processing over time, we will inform you in advance by updating this privacy policy. Extension of storage periods The specified storage periods may be extended accordingly if, in individual cases, in particular if the data is processed for different purposes, a longer statutory or contractual retention period applies. Right to object and withdraw consent at any time You have the right to object to the processing of your data at any time for reasons arising from your particular situation, provided that the legal requirements are met. If you object to the processing of your data for advertising purposes or wish to revoke your consent, simply send a short message to tourismus@saarschleifenland.de or to Saarschleifenland Tourismus GmbH, Torstraße 45, 66663 Merzig. You can easily unsubscribe from the email newsletter by clicking on the unsubscribe link in the newsletter. Your data will then no longer be processed for the corresponding advertising purposes. The lawfulness of the processing carried out until the objection or revocation remains unaffected by this. After you object to the processing of your personal data for advertising purposes or revoke your consent, we are obliged under data protection law in accordance with the requirements of the German data protection supervisory authorities to add the necessary data (name, address, email address) in our internal advertising block list and store it permanently – solely for this purpose – and use it for comparison with our future advertising files (Art. 21 (3), Art. 17 (3) b, Art. 6 (1) c, f GDPR). This ensures that your objection to advertising or the revocation of your consent is permanently respected.
8. Cookies and tracking a. Cookies ‘Cookies’ are small files that are transmitted to your end device (e.g. computer, smartphone) via your web browser or other programmes. These are stored locally on your end device and are available for later retrieval. We also use cookies from our service providers on our website
to enable the necessary technical functions, e.g. the booking process (Art. 6 para. 1 b, f GDPR) to evaluate visits to our website (web tracking) so that we can optimise our website to your needs and make it user-friendly (Art. 6 (1) a GDPR) and to recognise your consent or refusal to the use of cookies (Art. 6 (1) f GDPR).b. Rejection/deletion of cookies Without your consent (see d.), only technically necessary cookies are set. You can set your web browser to notify you when cookies are set, to reject cookies in general or to restrict their setting. However, if you disable or restrict the setting of cookies using your browser, various functions on our website will no longer be available to you. You can delete stored cookies at any time using your web browser, including automatically. You can find out more about this option for the most commonly used browsers via the following links:Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-deletemanage-cookiesFirefox: http://support.mozilla.org/de/kb/cookies-informationen-websites-auf-ihrem-computerGoogle Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&answer=95647 Safari: https://support.apple.com/kb/ph21411?locale=de_DE Opera: http://help.opera.com/Linux/12.10/de/cookies.htmlWenn Unless you have made or make any different settings, cookies that enable and ensure the necessary technical functions will remain on your device until you close your browser; other cookies may remain on your device for longer (see c. below).c. Tracking with Google Analytics With your consent, which you can revoke at any time (see d. below), this website uses Google Analytics, a web analytics service provided by our service provider Google Inc., USA (Art. 6 para. 1 a GDPR). Google uses cookies to enable an analysis of your use of the website. The information collected by the cookies is usually transferred to a Google server in the USA and stored there. By activating IP anonymisation on our website, your IP address will be shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area and thus anonymised. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website activity and internet usage. Google cookies remain stored on your device for 90 days. You can prevent the collection of data generated by the cookie and related to your use of the website (including your abbreviated IP address) and the processing of this data by Google by not giving your consent (see d.) or by downloading and installing the browser add-on available at the following link
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<strong>d. Consent</strong>
By clicking on or away from the banner on our website, you declare your revocable consent (Art. 6 para. 1 a GDPR) to our use of cookies and pseudonymous analysis techniques, including those of our service providers, on our website in order to evaluate visits to our website so that we can optimally adapt our website to your needs and make it user-friendly. In order to determine whether you have given your consent, a corresponding consent cookie is placed on your computer. You can revoke your consent by clicking here. Please note that you must not delete your cookies so that we can permanently take your revocation into account. 9. How can you exercise your data protection rights? If you have any questions about the processing of your personal data by us, we will of course be happy to provide you with information about the data concerning you (Art. 15 GDPR). In addition, you have the right to rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) and objection (Art. 21 GDPR) if the legal requirements are met. You also have the right to data portability (Art. 20 GDPR). In all these cases, please contact our data protection officer at the communication addresses provided. Finally, you have the right to lodge a complaint with a competent data protection supervisory authority (Art. 77 GDPR, § 19 BDSG).10. Changes From time to time, it is necessary to adapt the content of this privacy policy. We therefore reserve the right to change it at any time in the future. We will also publish the amended version of the privacy policy here. If you visit us again, you should therefore read the privacy policy again. Status: 09.07.2025
